Terms of Service

• “Account” means the personal login credentials and profile that identify you as a user of the Service.
• “Workspace” means a business organization you create or join within the Service, together with its members, settings, and data. The Service is multi-tenant, and each Workspace is logically separated from every other Workspace.
• “Member” means a user who has been invited to and has joined a Workspace, in a role such as owner, admin, or member.
• “Your Content” means the data you or your Members submit to or generate within the Service, including customer records, invoices, line items, payment records, attachments, and notes.
• “Recipient” means a third party, such as one of your billing customers, to whom you send invoices, reminders, or other communications through the Service.

To use the Service you must be at least 18 years old and able to form a legally binding contract. By using the Service you represent that you meet these requirements and that, if you use the Service on behalf of a business or other entity, you have authority to bind that entity to these Terms.

You agree to provide accurate, current, and complete information when you register and to keep it up to date. We require you to confirm your email address before certain features become available. You are responsible for safeguarding your password, for maintaining the security of your Account, and for all activity that occurs under your Account. Notify us promptly at [email protected] if you suspect any unauthorized use.

The Service lets you create one or more Workspaces and invite Members to collaborate. Within a Workspace, roles determine what each Member may view and do. The Workspace owner and admins are responsible for managing membership, assigning roles, and removing Members who should no longer have access.

You are responsible for the acts and omissions of your Members in connection with the Service and for ensuring that everyone you invite complies with these Terms. If you invite someone to a Workspace, you represent that you are authorized to share with them the data contained in that Workspace. We are not responsible for how Members within your Workspace access, use, or share Your Content among themselves.

Some features of the Service require a paid subscription, billed per Workspace. We may offer a free trial for a limited period. At the end of a free trial, your subscription will begin and your payment method will be charged unless you cancel before the trial ends. We may change the length or availability of any trial at our discretion.

Paid subscriptions are billed in advance on a recurring basis (for example, monthly or annually) until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method for the applicable fees, including recurring fees, until you cancel. Payment processing is handled by Stripe, Inc.; we do not collect or store your full payment card number. Your use of Stripe is subject to Stripe’s applicable terms and privacy policy.

Fees are stated exclusive of taxes. You are responsible for any sales, use, value-added, or similar taxes associated with your subscription, other than taxes based on our net income. We may change our fees or introduce new charges from time to time; we will give you advance notice of changes that affect an active subscription, and changes take effect at your next renewal.

You may cancel a subscription at any time through your billing settings or the Stripe-hosted billing portal. When you cancel, your subscription remains active through the end of the current paid period, and it will not renew thereafter. Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods, unused time, or features not used.

As between you and Friendly Office, you retain all right, title, and interest in and to Your Content. We do not claim ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Your Content solely to the extent necessary to operate, maintain, secure, and provide the Service to you, to prevent or address technical or security issues, and to comply with law.

You are solely responsible for Your Content and for the accuracy, quality, and legality of the data you submit, including the personal information of your billing customers and Recipients. You represent and warrant that you have all rights and permissions necessary to submit Your Content to the Service and to authorize us to process it as described in these Terms and our Privacy Policy. You are responsible for maintaining your own copies of Your Content; while we maintain backups, we encourage you to export important records regularly.

The Service can send invoices, payment reminders, and related communications by email to Recipients you designate, including automated reminders before, on, or after an invoice due date. When you use these features, you represent that you have a lawful basis to contact each Recipient at the address you provide and that your use complies with all applicable laws governing electronic communications and anti-spam, including the CAN-SPAM Act.

You are responsible for the content of the invoices and messages you send through the Service. You agree not to use the messaging features to send unsolicited bulk email, marketing unrelated to a genuine billing relationship, or any unlawful, deceptive, or harassing content. We may suspend messaging features, or your Account, if we reasonably believe they are being used in violation of this Section.

You agree that you will not, and will not permit any Member to:

• use the Service in violation of any applicable law or regulation, or for any fraudulent or deceptive purpose;
• access, tamper with, or attempt to access another tenant’s Workspace or data, or otherwise circumvent the Service’s authentication, authorization, or tenant-isolation controls;
• probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, except under a security testing program we have authorized in writing;
• interfere with or disrupt the integrity or performance of the Service, including through denial-of-service attacks, excessive automated requests, or the introduction of malware;
• reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent that restriction is prohibited by law;
• resell, sublicense, or provide the Service to third parties as a service bureau without our prior written consent, or use the Service to build a competing product; or
• upload content that infringes intellectual property rights, violates privacy rights, or is unlawful, defamatory, or otherwise objectionable.

The Service relies on and interoperates with third-party services, including Stripe for payment processing and our hosting, storage, and email-delivery providers. Your use of those services through the Service may be subject to the third party’s own terms. We are not responsible for the acts, omissions, availability, or content of third-party services, and we do not control and are not liable for any third-party service you choose to integrate with or rely upon.

The Service is a tool for creating, sending, and tracking invoices and related records. It does not provide financial, tax, accounting, or legal advice, and nothing generated by the Service—including tax calculations, totals, due dates, or document templates— constitutes such advice. You are responsible for verifying the accuracy of your invoices and records and for your own compliance with tax and other legal obligations. You should consult a qualified professional regarding your specific circumstances.

The Service, including its software, design, text, graphics, and the Friendly Office name and logo, is owned by Friendly Office or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of these Terms. We reserve all rights not expressly granted.

If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback for any purpose, without any obligation or compensation to you.

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, timely, secure, or error-free. We may modify, add, or discontinue features at any time. We may also offer features identified as beta, preview, or experimental, which are provided “as is,” may be changed or withdrawn at any time, and are excluded from any service commitments.

You may stop using the Service and close your Account at any time. We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, if your use poses a security risk or could subject us or others to liability, if required by law, or if you fail to pay fees when due. Where practicable and lawful, we will give you notice and an opportunity to cure.

Upon termination, your right to use the Service ceases. We may delete Your Content following termination in accordance with our data retention practices described in the Privacy Policy. You may request an export of Your Content before termination becomes effective. Sections that by their nature should survive termination—including Sections 6, 10, 11, 12, and 15 through 21—will survive.

Except as expressly provided in these Terms, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Service will meet your requirements, that it will be uninterrupted or error-free, or that defects will be corrected.

To the maximum extent permitted by law, in no event will Friendly Office or its officers, members, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages and regardless of the theory of liability.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amount you paid us for the Service in the twelve months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless Friendly Office and its officers, members, and employees from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with (a) Your Content, (b) your use of the Service, (c) your violation of these Terms or applicable law, or (d) your violation of any rights of a Recipient or other third party, including in connection with invoices or communications you send through the Service.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Subject to the following paragraph, you and Friendly Office agree to the exclusive jurisdiction of, and venue in, the state and federal courts located in King County, Washington, and waive any objection to that venue.

You and Friendly Office agree to try in good faith to resolve any dispute informally before filing a claim, by contacting [email protected]. To the extent permitted by law, any dispute will be resolved on an individual basis, and you and Friendly Office waive any right to participate in a class or representative action. Nothing in this Section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

We may update these Terms from time to time. When we make material changes, we will revise the “last updated” date above and, where appropriate, provide additional notice, such as by email or an in-product notice. Changes are effective when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

These Terms, together with the Privacy Policy and any order or plan details, are the entire agreement between you and Friendly Office regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of our right to do so later.

You may not assign or transfer these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control. We may provide notices to you by email or through the Service; you may provide notices to us at the address below. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between the parties.

Questions about these Terms can be directed to Friendly Office LLC at [email protected].